How do I join the Tires Only Rewards Program?
It’s easy. Simply register for the program. It’s free! – Join.

What do I need to do to earn Points?
Points are earned on all qualifying Tires Only purchases. Your transactions will be automatically processed at the end of each month and posted to your account. For more information visit our Earn page.

What's the difference between the Tires Only Rewards Program and Tires Only Points?
When you join the Tires Only Rewards Program you are registering with us to earn Tires Only Points. You will be able to redeem the Points earned for gift cards, merchandise, events, experiential adventures and more. Visit the Redeem page for a list of available items.

Do I earn Points for previous purchases?
No. You will only earn Points on purchases made after you register for the Tires Only Rewards Program.

How do I keep track of my Points?
You can find your Tires Only Points balance on your Account page. You will also receive monthly email statements, showing what you’ve earned.

Why can’t I see my Points in my account balance?
Rewards are processed at the end of each month and may take an additional 3-4 weeks for processing.

How many Points do I need to redeem?
There is a huge selection of gift cards, merchandise, events, and experiential adventures to choose from, and each item has a different point value. Visit the Redeem page for details.

Can I cancel a redemption order?
Once orders have been placed, no changes or refunds are permitted. Be sure to double check your order before you submit it.

I haven’t received my redemption order, what do I do?
For all redemption orders, we communicate with you via email. You will always receive a confirmation email once the order is placed and depending on the type of reward you ordered, you may receive additional emails on the shipping status or how to access your order. We recommend you check your email inbox (or junk folder) for the email updates we send you. You can also locate all details of a past redemption by visiting your Account page and following the applicable link or by accessing the ‘My Orders’ section in the ‘Rewards’ catalog.

I can’t find (or didn’t receive) my Virtual eGift Card or Prepaid FLEX Mastercard.
To initiate a resend of your Virtual eGift Card or your Prepaid FLEX Mastercard, log into your Tires Only Rewards account.  Go to the Account page and scroll down to the Transaction History section. Locate the applicable Redemption Order and click the hyperlink. You will be directed to the My Orders section in the Rewards catalog.
Click on the Details hyperlink for the applicable order. Next, click on the Redemption Link hyperlink, enter the Challenge Code and follow the instructions.
Don’t forget, if the email isn’t in your inbox, please check your spam or junk folder.

What do I do if I receive an incorrect or damaged merchandise item?
Notify the Tires Only Rewards Program of any incorrect, damaged or defective merchandise within ten (10) days of your delivery date.

Can I send a redemption item to a different address?
No, in order to safeguard the security of your account, redemptions can only be sent to the official contact details stored in your Profile. Ensure your Profile is up-to-date prior to making a redemption.

Still have questions?
Contact us